Terms & Conditions
Terms and Conditions: Holiday Lights
- Payment due upon receipt of statement unless otherwise arranged.
- In the event of default in payment,causing the account to be referred to an attorney or a collection agency,I agree to pay all collection fees and expenses.
- Late payments will be subject to 2% per month finance charge
- Return check fee is $30.00.
- Any changes to or cancelations of this contract must be submitted in writing. 30days prior to the date of service.
- Not responsible for the moving of or damage caused to outside furniture.
- Any additional services to be performed other than specified in this contract shall be carried out at an additional fee.
- Repairs after Acts of God, i.e. storm damage, wind etc., are at an additional fee to be billed at $35 per man per hour plus any additional hardware needed
- Not responsible for power issues.
- You the buyer may cancel this transaction at any time in writing prior to midnight of the third business day after the date of this transaction.
- Credit card to be billed for full amount owed if account balance is over 30 days late.
- Not responsible for any mathematical errors on contract.
- Your signature on the front page is your acknowledgment that you have read and agreed to the terms listed above.
- Separate dedicated circuit(s) for holiday decorating is required in order to ensure proper performance of our displays.
- Not responsible for any outages caused by ground fault interrupters.
- Not responsible for incidental damage to siding,roofing,etc.
Storage of product:
- Storage fees are for period from date of take down until date of following installation.
- No refunds of storage fees for material picked up prior to installation.
- In the event of termination of contract client is responsible for picking up their product at our facility within 30 days of termination of contract.
- Any storage fees must be paid before product is released.
Retail/ Wholesale Sales:
- All product must be paid for upon pick up.
- Special orders require a 50% deposit.
- All sales are final.
- Warranty information is stated on last page of catalog.
Payment Terms
To reserve your installation date, a 50% deposit is required at the time of booking.
The remaining balance is due immediately upon completion of the installation.
Warranty
- Product Coverage: OMNI RGB lighting systems include a 5-year limited manufacturer’s warranty covering defects in materials and workmanship. This does not include damage caused by natural disasters, wildlife, acts of God, other contractors, misuse, neglect, or unauthorized modifications.
- Labor Coverage: Installation services include a 2-year workmanship warranty for defects related to installation. This excludes damages caused by external sources, including wildlife or third-party contractors.
- Optional Lifetime Warranty: A lifetime warranty is available through enrollment in Twinkle Town’s annual maintenance program, which includes inspections and routine service. Pricing for this plan is provided separately.
Equipment Access & Use
- Property Access: Twinkle Town may require access to driveways or surrounding areas for the operation of lifts or heavy equipment. The property owner is responsible for ensuring these areas are cleared prior to the scheduled installation.
- Damage Disclaimer: Use of heavy equipment may result in minor property disturbance, especially in soft or wet conditions. Twinkle Town will take precautions, but is not responsible for repairs unless due to contractor negligence.
- Special Access Requirements: Additional charges may apply if unique property conditions require specialized equipment. Any such costs will be reflected in the final invoice.
Insurance and Liability
- The Contractor maintains general liability and worker’s compensation insurance, available for review upon request.
- The Contractor is not responsible for damage to landscaping, hardscaping, or other property areas unless caused by negligence.
OMNI RGB Product Information
- OMNI RGB is a low-voltage, UL-certified lighting system built for safe outdoor use.
- Installation will involve structural penetrations to properly mount the OMNI track and conceal wiring. These will be communicated and approved prior to work commencing.
Electrical Requirements
- The installation quote does not include the cost of adding power sources or new circuits.
- If additional electrical work is necessary, the property owner must hire a licensed electrician at their own expense.
Wi-Fi Requirements
- OMNI RGB systems rely on stable Wi-Fi connectivity for optimal performance. The contractor is not liable for issues caused by weak or unreliable Wi-Fi signals.
- The client may need to install Wi-Fi extenders or boosters to ensure system reliability.
Design Approval
- The property owner has reviewed and approved the proposed layout, orientation, and lighting direction of the OMNI RGB system.
- Approval confirms that the owner understands the system’s functionality and agrees that the proposed design meets expectations.
System Maintenance
- Routine inspections are encouraged, particularly after storms or wildlife activity.
- Ongoing service is available through Twinkle Town’s annual maintenance plan.
System Testing and Client Training
- Upon completion, the lighting system will be fully tested for performance and reliability.
- The client will receive a 30-minute training session to understand the operation and features of the system.
Cancellations & Rescheduling
- Cancellations made within 30 days of the scheduled install will result in forfeiture of the deposit.
- Rescheduling must occur at least 14 business days prior to the scheduled date to avoid additional charges.
Limitation of Liability
- The Contractor is not liable for indirect or incidental damages, including but not limited to:
- Power outages
- Acts of God
- Wildlife damage
- Third-party contractor interference
- Issues stemming from existing electrical or Wi-Fi systems
Force Majeure
- Twinkle Town is not responsible for delays or non-performance due to unforeseen circumstances, including:
- Severe weather
- Natural disasters
- Utility outages
- Government regulations or restrictions
Agreement & Acknowledgment
By signing the installation agreement, the property owner acknowledges and accepts the above Terms and Conditions, and agrees to comply with all stated provisions.
OMNI Permanent Smart LED Lighting
Comprehensive Maintenance Plan – Terms of Service
(Includes Lifetime Warranty Protection)
By accepting a quote for the Twinkle Town Comprehensive Maintenance Plan, the client agrees to the following Terms of Service.
Plan Cost, Billing & Auto-Renewal
The annual cost of the Comprehensive Maintenance Plan is 10% of the total cost of the OMNI system and original installation.
The plan is billed annually in advance.
This Maintenance Plan automatically renews each year on the anniversary of the original enrollment date unless canceled in writing by the client at least fourteen (14) days prior to the renewal date.
Twinkle Town reserves the right to adjust plan pricing upon renewal with prior notice.
Failure to renew, cancellation, declined payment, or non-payment will result in immediate termination of Lifetime Warranty protection and all associated benefits.
Lifetime Warranty Protection
While the Maintenance Plan remains active and in good standing, the OMNI system is covered under Twinkle Town’s Lifetime Warranty Protection for the life of the installation.
Lifetime Warranty coverage is strictly contingent upon:
- Active enrollment in the Maintenance Plan
- Timely payment of annual fees
- No unauthorized system modifications
If the plan lapses for any reason, Lifetime Warranty protection immediately terminates.
Reinstatement, if approved by Twinkle Town, may require inspection, system updates, and additional fees.
Annual Inspection & Cleaning
The Maintenance Plan includes one (1) annual service visit consisting of:
- Full system inspection
- Cleaning of tracks and lenses
- Operational testing
- Securing loose wiring
- Adjustment of mounting clips
- Minor alignment corrections
Scheduling is subject to availability and seasonal demand.
Complimentary Service Calls
The plan includes two (2) complimentary service calls per calendar year, each limited to up to one (1) hour.
Service may be performed remotely or on-site at Twinkle Town’s discretion.
Additional time beyond one hour per service call will be billed at $50 per hour.
Unused service calls do not roll over.
Routine Maintenance Included
Included minor corrections:
- Tucking loose wiring
- Correcting minor sagging
- Securing mounting clips
- Minor physical adjustments
Exclusions & Non-Covered Repairs
The following are not covered under the Maintenance Plan or Lifetime Warranty:
- Acts of God (storms, lightning, fire, flooding)
- Severe or abnormal weather damage
- Animal or pest damage
- Power surges or electrical supply issues
- Physical impact damage
- Damage caused by other contractors or third parties
- Unauthorized modifications, tampering, or system alterations
- Normal wear and tear
- Gradual LED lumen depreciation (normal dimming over time)
- Gradual color shift, fading, or yellowing of LED diodes or lenses
LED brightness reduction, color temperature changes, and cosmetic aging that occur gradually over time are considered normal material characteristics and are not defects.
Repairs for non-covered items will be billed at $75 per hour plus materials.
Transferability
Lifetime Warranty Protection may be transferred one (1) time to a subsequent homeowner, provided:
- The Maintenance Plan remains active and current
- All payments are up to date
- No unauthorized system modifications have occurred
Acceptance of Terms
Acceptance of the Maintenance Plan quote using Twinkle Town's Tinsel CRM software constitutes agreement to these Terms of Service. The client’s electronic signature and/or quote approval confirms acceptance.